At www.deskstoragepro.com, operated by BOOKLAND GREEN CONSULTANCY PTE. LTD., we respect the privacy of individuals who visit our website, create an account, place an order or contact us.
This Privacy Policy explains how personal data is collected, used, disclosed, retained and handled when you use www.deskstoragepro.com.
For the purposes of this Privacy Policy, www.deskstoragepro.com acts as the data controller for personal data processed through the website, while BOOKLAND GREEN CONSULTANCY PTE. LTD. is the legal entity responsible for the operation of the website.
1. Data Controller
The data controller for personal data collected through www.deskstoragepro.com is:
BOOKLAND GREEN CONSULTANCY PTE. LTD.
Registration Number: 202322253N
Website: www.deskstoragepro.com
Email: enquiry@deskstoragepro.com
Telephone: +65 91816323
Address:
48 Toh Guan Road East, #09-155
Enterprise Hub
Singapore 608586
For privacy-related enquiries, please contact us using the email address above.
2. Personal Data We Collect
Depending on how you use our website, we may collect the following categories of personal data:
Information You Provide
This may include:
- Full name
- Email address
- Telephone number
- Billing information
- Delivery address
- Account information
- Order information
- Information contained in messages or enquiries sent to us
- Other information voluntarily provided during the purchasing or enquiry process
Transaction Information
When an order is placed, we may process information relating to the transaction, including the products ordered, order value, order date, order status and related records.
Payment card details are handled by our payment processing provider, Stripe, in accordance with Stripe’s applicable privacy and data processing practices. We do not require customers to provide complete payment card details directly to us through ordinary website communications.
Website and Usage Information
When you visit www.deskstoragepro.com, certain technical and usage information may be collected automatically, such as:
- IP address
- Browser type
- Device information
- Operating system
- Website pages visited
- Date and time of access
- Referring website information
- Website interaction information
This information may be used to operate, maintain and improve the website and to understand general website usage.
3. How We Use Personal Data
We process personal data for legitimate business purposes, including:
- Processing and fulfilling orders
- Providing requested products and services
- Communicating with customers
- Responding to enquiries
- Managing customer accounts
- Processing payments
- Maintaining transaction records
- Providing order-related communications
- Handling returns and refunds
- Managing customer service matters
- Maintaining website functionality
- Monitoring website usage and performance
- Detecting and addressing fraudulent or unlawful activity
- Complying with applicable legal and regulatory obligations
- Establishing, exercising or defending legal claims where appropriate
We only use personal data for purposes that are relevant to our business operations and the relationship with the individual concerned.
4. Legal Bases for Processing
Where the General Data Protection Regulation (GDPR) or other applicable European data protection legislation applies, we process personal data on one or more lawful bases, including:
Contract
Processing may be necessary to take steps requested by you before entering into a contract or to perform a contract, including processing an order and providing related communications.
Legal Obligation
Processing may be necessary for compliance with applicable legal, accounting, tax or regulatory obligations.
Legitimate Interests
We may process information where necessary for legitimate business interests, provided that such interests are not overridden by the rights and interests of the individual.
Consent
Where consent is required by applicable law, we will request consent before carrying out the relevant processing.
Where processing is based on consent, consent may be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
5. Payment Processing
Payments made through www.deskstoragepro.com are processed using Stripe.
Stripe may process personal and transaction information necessary to authorise and complete payments, prevent fraudulent transactions, comply with applicable requirements and provide payment-related services.
Stripe processes information in accordance with its own privacy documentation and applicable data protection obligations.
Where Stripe processes personal data on behalf of the relevant business, its processing activities may be governed by applicable contractual arrangements and data protection requirements.
For further information about how Stripe handles personal data, customers may refer to Stripe’s official privacy documentation.
6. Disclosure of Personal Data
We may disclose personal data where reasonably necessary for the purposes described in this Privacy Policy.
Recipients may include:
- Payment processing providers
- Website hosting and infrastructure providers
- Website service providers
- Order and delivery service providers
- Customer communication service providers
- Professional advisers
- Accounting and administrative service providers
- Government authorities, regulators or law enforcement bodies where legally required
We do not sell customers’ personal data as a commercial product.
Where we engage service providers to process personal data on our behalf, we take appropriate contractual and organisational measures consistent with applicable data protection requirements.
7. International Data Transfers
Because our company is established in Singapore and we serve customers in different markets, personal data may be processed in countries outside the country in which the individual is located.
Where personal data originating from the European Economic Area is transferred to a country outside the EEA, we will use an applicable lawful transfer mechanism where required by GDPR, such as an adequacy decision, appropriate contractual safeguards or another lawful mechanism recognised under applicable data protection law.
Where applicable, additional measures may be adopted to address the circumstances of an international transfer.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, taking into account contractual, operational, legal, accounting and regulatory requirements.
As a general policy:
- Customer enquiry information may be retained for up to 24 months after the enquiry has been resolved, unless a longer period is reasonably required.
- Customer account information may be retained while the account remains active and for a reasonable period afterwards where necessary for record-keeping or legal purposes.
- Order and transaction records may be retained for 7 years from the relevant transaction or the end of the applicable business relationship, where required or reasonably necessary for accounting, tax, legal, regulatory or dispute-resolution purposes.
- Records relating to refunds, returns or other transaction-related matters may be retained for 7 years where they form part of our business and financial records.
- Marketing consent records may be retained for as long as necessary to demonstrate the individual’s consent or withdrawal of consent.
- Website and technical records may be retained for periods appropriate to their operational, security and administrative purposes.
Where personal data is no longer required, it will be deleted, anonymised or otherwise disposed of in accordance with applicable requirements.
The retention periods above do not prevent us from retaining information for a longer period where a longer period is required by law, reasonably necessary for legal proceedings, or otherwise permitted under applicable law.
9. Cookies and Similar Technologies
www.deskstoragepro.com may use cookies and similar technologies to operate the website, remember user preferences, maintain website functionality and understand website usage.
Where applicable law requires consent for particular cookies or similar technologies, the relevant consent mechanism will be provided.
You may also manage cookie preferences through your browser settings. Disabling certain cookies may affect some website functions.
10. Data Accuracy
We rely on customers and website users to provide accurate and current information when submitting personal data.
If your personal information changes, you may contact us using the details provided in this Privacy Policy and request that relevant information be corrected or updated.
11. Data Security
We apply reasonable administrative, organisational and technical measures appropriate to the nature of the personal data we process.
These measures are intended to reduce the risk of unauthorised access, alteration, disclosure, loss or misuse of personal data.
No method of transmitting or storing information can eliminate every possible risk, and our information handling practices are maintained in accordance with applicable legal and organisational requirements.
12. Your Rights Under European Data Protection Law
Where GDPR or other applicable European data protection legislation applies, individuals may have rights including:
- The right to request access to personal data
- The right to request correction of inaccurate personal data
- The right to request erasure in circumstances provided by law
- The right to request restriction of processing in applicable circumstances
- The right to object to certain processing
- The right to data portability where applicable
- The right to withdraw consent where processing is based on consent
- The right to lodge a complaint with a competent data protection supervisory authority
These rights are subject to applicable legal conditions and exceptions.
To exercise an applicable privacy right, please contact:
We may request sufficient information to verify the identity of the person making the request before responding.
13. Rights Under Singapore Data Protection Law
As a Singapore-based company, BOOKLAND GREEN CONSULTANCY PTE. LTD. handles personal data in accordance with applicable Singapore data protection requirements, including the Personal Data Protection Act 2012 (PDPA), as applicable.
Subject to applicable requirements and exceptions, individuals may have rights relating to access to and correction of their personal data.
Requests concerning personal data may be submitted to:
We will assess and handle such requests in accordance with applicable Singapore requirements.
14. Children’s Privacy
Our website is intended for general consumers and is not directed specifically at children.
We do not knowingly seek to collect personal data from children where such collection is restricted by applicable law.
If a parent or legal guardian believes that a child has provided personal data to us in circumstances where such collection was not appropriate, they may contact us at enquiry@deskstoragepro.com.
15. Third-Party Websites
Our website may contain links to external websites or services where relevant.
This Privacy Policy applies to www.deskstoragepro.com. External websites operate under their own privacy policies and terms, and their handling of personal data is governed by their respective practices.
16. Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes to our website, business practices, legal requirements or data protection obligations.
The updated version will be published on www.deskstoragepro.com with a revised effective date where appropriate.