This Refund and Returns Policy applies to purchases made through www.deskstoragepro.com, operated by BOOKLAND GREEN CONSULTANCY PTE. LTD.
We aim to provide clear procedures for cancellations, returns, refunds, damaged goods and delivery-related issues.
1. Company Information
Company: BOOKLAND GREEN CONSULTANCY PTE. LTD.
Registration Number: 202322253N
Brand: deskstoragepro
Website: www.deskstoragepro.com
Email: enquiry@deskstoragepro.com
Telephone: +65 91816323
Registered and Return Address:
48 Toh Guan Road East, #09-155
Enterprise Hub
Singapore 608586
2. Payment Methods
Orders placed through www.deskstoragepro.com may be paid using the payment methods displayed at checkout.
Available methods may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other supported electronic wallet payment methods displayed during checkout
The available payment options may vary according to the transaction and the customer’s device or applicable payment arrangements.
Refunds are normally processed using the payment method associated with the original purchase.
3. European 14-Day Right of Withdrawal
Where the statutory 14-day Right of Withdrawal applies, consumers have the right to withdraw from an eligible distance contract without giving a reason within 14 days from the date on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.
The withdrawal period therefore begins when the goods are actually received.
To exercise the Right of Withdrawal, customers should contact us by email:
The customer should provide a clear statement confirming the decision to withdraw from the purchase and sufficient information to identify the relevant order.
A customer does not need to provide a reason for exercising the statutory Right of Withdrawal.
4. How to Request a Return
Customers who wish to exercise an applicable Right of Withdrawal should contact us at:
Please provide:
- Order number
- Customer name
- Email address used for the order
- Clear confirmation that you wish to withdraw from the purchase
Once the request has been reviewed, we will provide the applicable return instructions.
Return Address for European Customers
Where a physical return is required, goods should be sent to:
BOOKLAND GREEN CONSULTANCY PTE. LTD.
48 Toh Guan Road East, #09-155
Enterprise Hub
Singapore 608586
Customers should not send a return to any other address unless we have provided different written instructions for the relevant order.
5. Condition of Returned Goods
Where a customer exercises the statutory Right of Withdrawal, the goods should be handled only to the extent necessary to establish their nature, characteristics and functioning.
Where permitted by applicable law, a reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may be taken into account when processing the refund.
This provision does not affect mandatory statutory rights available to consumers.
6. Return Costs
Where the statutory Right of Withdrawal applies, the consumer is generally responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires otherwise.
This provision does not affect rights relating to faulty, damaged or non-conforming goods.
7. Refunds Following Withdrawal
Where a valid statutory Right of Withdrawal has been exercised, we will process the applicable refund in accordance with the requirements of applicable European consumer protection legislation.
The refund will generally cover the payments received from the customer for the relevant goods, including the applicable standard delivery charge.
Where the customer selected a delivery option costing more than the least expensive standard delivery option available, any additional amount attributable to the higher-cost option may be excluded from the refund where permitted by applicable law.
Refunds will normally be made using the original payment method.
8. Timing of Refunds
Once a refund has been approved and processed, the time required for the refunded amount to appear in the customer’s account may vary depending on the relevant financial institution and payment method.
Where applicable law establishes a specific refund timeframe, the refund will be handled in accordance with that requirement.
9. Damaged Goods
If an item arrives damaged, customers should contact us by email as soon as reasonably possible:
Please provide:
- Order number
- Customer name
- Email address used for the order
- Photographs clearly showing the damaged item
- A brief description of the issue
Photographs may be used to assess the condition of the item and determine the appropriate resolution.
Where the available photographs and order information are sufficient, the customer will not normally be required to return the damaged item.
Depending on the circumstances, we may provide:
- A replacement; or
- A refund for the affected product or order.
10. Faulty or Non-Conforming Goods
If a product is faulty or does not correspond with the order, please contact:
Please provide the order information together with photographs or other relevant details.
We will review the matter and arrange an appropriate resolution in accordance with the circumstances and applicable consumer protection requirements.
Where applicable law provides specific remedies for faulty or non-conforming goods, those statutory remedies remain available.
11. Wrong Item Received
If you receive an item that does not correspond with the product ordered, please contact us at:
Please provide your order number and photographs of the item received.
After reviewing the order information, we may arrange a replacement or refund as appropriate.
12. Delivery Delays and Undelivered Orders
Our standard delivery timeframe for eligible European destinations is 6–10 business days from dispatch.
Delivery may involve recognised carriers including DHL, FedEx and UPS, together with applicable Priority services.
Where tracking information is available, delivery updates may be sent automatically to the email address provided when the order was placed.
If an order remains undelivered beyond the standard 6–10 business day timeframe, we will review the available tracking information and, where appropriate, investigate the shipment with the relevant carrier.
Following review of the circumstances and carrier information, we may provide:
- A full refund; or
- A replacement shipment.
The appropriate resolution will be determined according to the circumstances of the individual order.
13. Lost Shipments
If a shipment is reported as lost or cannot reasonably be located through the available tracking information, we will review the matter with the relevant carrier.
Following the relevant investigation, we may arrange a replacement shipment or issue a full refund according to the circumstances of the order.
For consumers covered by applicable European consumer protection legislation, the statutory rules concerning delivery and the transfer of risk remain applicable.
14. Risk During Delivery
For consumers to whom applicable European consumer protection legislation applies, the risk of loss of or damage to goods remains with the seller until the goods are physically received by the consumer or by a third party designated by the consumer other than the carrier.
The handover of goods to a carrier does not, by itself, transfer the risk of loss or damage to the customer.
Nothing in this Refund and Returns Policy limits or excludes any mandatory statutory rights relating to delivery, loss, damage or transfer of risk.
15. Cancellation Before Dispatch
If you wish to cancel an order before dispatch, please contact us as soon as possible at:
We will review the status of the order and determine whether cancellation can still be processed.
If the order has already been dispatched, the applicable withdrawal or return procedure will apply.
16. Refunds for Eligible Claims
Refunds may be processed in circumstances including:
- A valid statutory withdrawal
- An approved damaged-product claim
- An approved faulty-product claim
- An approved incorrect-item claim
- An eligible delivery-related resolution
- Other circumstances where a refund is required under applicable law
The amount of any refund will depend on the circumstances of the individual order and the applicable legal requirements.
17. Statutory Consumer Rights
Nothing in this Policy excludes, restricts or replaces any mandatory consumer rights that cannot lawfully be excluded or restricted.
Where applicable European consumer protection legislation provides rights relating to withdrawal, defective goods, non-conforming goods, delivery or refunds, those rights remain applicable.