This Shipping Policy applies to orders placed through www.deskstoragepro.com, operated by BOOKLAND GREEN CONSULTANCY PTE. LTD.
We aim to provide clear information about order dispatch, delivery timeframes, tracking notifications and the handling of delivery delays.
1. Company Information
Company: BOOKLAND GREEN CONSULTANCY PTE. LTD.
Registration Number: 202322253N
Brand: deskstoragepro
Website: www.deskstoragepro.com
Email: enquiry@deskstoragepro.com
Telephone: +65 91816323
2. Shipping Coverage
We provide delivery to eligible European destinations available during the checkout process.
The destinations available for an individual order will be displayed during checkout before the order is completed.
3. Dispatch Address
Orders are dispatched from:
48 Toh Guan Road East, #09-155
Enterprise Hub
Singapore 608586
4. Delivery Time
The standard delivery timeframe is:
6–10 business days
The stated timeframe applies from the date the order is dispatched and covers the normal movement of the shipment through the carrier network and the local delivery process.
The actual delivery date may vary according to the destination, carrier handling, local delivery arrangements and other circumstances affecting the shipment.
5. Delivery Carriers
We work with recognised delivery carriers, which may include:
- DHL
- FedEx
- UPS
- Applicable Priority services provided by these carriers
The carrier used for an individual shipment may vary according to the destination, order and available delivery arrangements.
6. Order Tracking
Where tracking information is available, customers will receive tracking notifications at key stages of the delivery process.
Tracking communications may be sent automatically to the email address provided by the customer when placing the order.
Depending on the carrier, tracking updates may include:
- Order dispatch
- Arrival at a carrier facility
- Movement through the carrier network
- Arrival at the destination area
- Local delivery
- Final delivery status
Customers should monitor the email address associated with their order for delivery-related notifications.
7. Delivery Delays
Our standard delivery timeframe is 6–10 business days.
If an order has not been delivered after the standard delivery timeframe, we will review the available tracking information and, where appropriate, contact the relevant carrier to investigate the shipment.
Following review of the shipment status and circumstances, we may resolve the matter by providing:
- A full refund; or
- A replacement shipment.
The appropriate resolution will be determined according to the circumstances of the individual order and the information available from the carrier.
8. Lost or Unresolved Shipments
If tracking information indicates that a shipment has been lost, cannot be located or cannot reasonably be completed, we will review the matter with the relevant carrier.
Following the investigation, we may arrange a replacement shipment or issue a full refund, depending on the circumstances of the order.
For consumers covered by applicable European consumer protection legislation, the statutory rules concerning delivery and the transfer of risk remain applicable.
9. Risk During Delivery
For consumers to whom applicable European consumer protection legislation applies, the risk of loss of or damage to goods remains with the seller until the goods are physically received by the consumer or by a third party designated by the consumer, other than the carrier.
The handover of goods to a carrier does not, by itself, transfer the risk of loss or damage to the customer.
Nothing in this Shipping Policy limits or excludes any mandatory statutory rights relating to delivery or transfer of risk.
10. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please carefully check the delivery address, postcode, telephone number and email address before completing your purchase.
If incorrect or incomplete information supplied by the customer affects delivery, we may contact the customer to clarify the relevant information and determine the appropriate next step.
11. Delivery Notifications
Delivery notifications are normally sent to the email address supplied during checkout.
These notifications may include order dispatch information, tracking details and subsequent carrier updates.
Customers should ensure that the email address supplied with an order remains accessible and that delivery-related messages can be received.
12. Delayed Delivery Resolution
Where an order exceeds the standard 6–10 business day delivery period, we will review the available shipment information.
Where appropriate, we will request information from the relevant carrier regarding the status of the shipment.
After reviewing the circumstances, we may provide a full refund or replacement shipment.
Where applicable law provides a consumer with additional rights relating to delivery periods, those statutory rights remain applicable.
13. Damaged Goods on Arrival
If an order arrives with visible damage, customers should contact us at:
Please provide the order number together with photographs showing the affected product.
Photographs may be sufficient for us to assess the condition of the product. Where the available information is sufficient, the customer will not normally be required to return the damaged item.
Depending on the circumstances, we may provide a replacement or refund for the affected product or order.
14. Delivery and Consumer Rights
Where European consumer protection legislation applies, mandatory statutory rights relating to delivery, defective goods, withdrawal, refunds and transfer of risk remain applicable.
Nothing in this Shipping Policy is intended to remove or restrict a consumer right that cannot lawfully be excluded or restricted.