These Terms & Conditions govern the use of www.deskstoragepro.com and purchases made through the website.
The website is operated by BOOKLAND GREEN CONSULTANCY PTE. LTD., a company registered in Singapore. deskstoragepro is the trading brand operated by the company.
By placing an order through www.deskstoragepro.com, you acknowledge that you have read and accepted these Terms & Conditions.
1. Company Information
Company: BOOKLAND GREEN CONSULTANCY PTE. LTD.
Registration Number: 202322253N
Trading Brand: deskstoragepro
Website: www.deskstoragepro.com
Email: enquiry@deskstoragepro.com
Telephone: +65 91816323
Registered Address:
48 Toh Guan Road East, #09-155
Enterprise Hub
Singapore 608586
2. Products and Website Information
We offer desktop storage products, including acrylic desktop storage boxes, pen holders and related items.
Product pages provide the relevant information available for each item, including product descriptions, dimensions, available options and applicable pricing.
We take reasonable care to ensure that product information displayed on the website is clear and appropriate for customers making a purchasing decision.
Minor differences in colour, appearance or dimensions may occur within reasonable manufacturing and product tolerances. Such differences do not affect the contractual rights available to consumers under applicable law.
3. Orders
Customers may place orders through the purchasing process available on www.deskstoragepro.com.
Before completing an order, customers should review the selected products, quantities, delivery information and total order amount.
An order is considered submitted once the customer completes the applicable checkout process.
We may contact the customer using the email address provided with the order where clarification is required concerning the order or delivery information.
4. Pricing and Payment
All applicable prices are displayed on the website before the customer completes an order.
The total amount payable will be shown during the checkout process before the order is submitted.
Payment must be completed using the payment methods made available on the website.
Orders will proceed through the applicable order-handling process once the required payment has been successfully received.
5. Order Processing
We process orders after receiving the relevant order information and payment confirmation.
Customers should ensure that the name, email address, telephone number and delivery address supplied during checkout are accurate.
If incorrect information supplied by the customer results in additional handling or delivery issues, we may contact the customer to obtain the information required to proceed with the order.
6. Delivery
We arrange delivery of orders to eligible European destinations shown as available during the purchasing process.
Our delivery arrangements may involve recognised carriers, including DHL, FedEx and UPS, together with applicable priority delivery services provided by such carriers.
The standard delivery timeframe is 6–10 business days from dispatch, subject to the applicable delivery route and circumstances affecting the carrier’s handling of the shipment.
The delivery period refers to the normal period from dispatch through carrier handling and local delivery.
7. Delivery Tracking and Notifications
Where tracking information is available, relevant tracking updates may be sent automatically to the email address provided by the customer when placing the order.
Depending on the carrier and shipment status, notifications may include updates relating to:
- Order dispatch
- Arrival at a carrier facility
- Movement through the delivery network
- Arrival in the destination area
- Local delivery arrangements
- Final delivery status
Customers should monitor the email address supplied with their order for applicable tracking communications.
8. Delivery Delays
The standard delivery timeframe is 6–10 business days.
If an order remains undelivered beyond the standard delivery period, we will review the shipment status and, where appropriate, initiate an enquiry with the relevant carrier.
The outcome will be assessed according to the available shipment information and the circumstances of the individual order.
Where an order is confirmed to have been materially delayed or otherwise affected, we may provide an appropriate resolution, which may include:
- A full refund of the affected order; or
- A replacement shipment.
The appropriate resolution will be determined after reviewing the relevant circumstances and available carrier information.
9. Risk of Loss or Damage During Delivery
For consumers covered by applicable European consumer protection legislation, the risk of loss of or damage to goods remains with the seller until the goods are physically received by the consumer or by a third party designated by the consumer, other than the carrier.
The transfer of the goods to a carrier does not, by itself, transfer the risk of loss or damage to the consumer.
Nothing in these Terms & Conditions is intended to exclude or restrict any mandatory statutory rights relating to delivery, loss, damage or transfer of risk.
10. Delivery Information Supplied by the Customer
Customers are responsible for providing complete and accurate delivery information when placing an order.
If an order cannot be delivered because incorrect or incomplete information was supplied by the customer, we may contact the customer to arrange the appropriate next steps.
Where additional delivery arrangements are required as a result of inaccurate information supplied by the customer, any applicable consequences will be assessed according to the circumstances and applicable law.
11. Right of Withdrawal — European Consumers
Where the statutory 14-day Right of Withdrawal applies, a consumer has the right to withdraw from a distance contract without giving a reason within 14 days from the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the goods.
The withdrawal period begins on the date of actual receipt of the goods.
To exercise the Right of Withdrawal, the consumer should contact us by email at:
The withdrawal request should clearly identify the relevant order and communicate the consumer’s decision to withdraw from the contract.
Consumers may use their own clear written statement to communicate their decision.
12. Consequences of Withdrawal
Where a valid Right of Withdrawal is exercised, we will process the applicable refund in accordance with the mandatory requirements of applicable European consumer protection law.
The refund will normally include the payments received from the consumer for the relevant goods, including the applicable standard delivery charge, subject to the rules and exceptions established by applicable law.
Where the consumer selected a delivery option that cost more than the least expensive standard delivery option offered by us, any additional amount attributable to that higher-cost option may be excluded from the refund where permitted by applicable law.
The refund will be made using the original payment method unless another arrangement is agreed with the consumer and permitted by law.
13. Return of Goods Following Withdrawal
Where a consumer exercises the Right of Withdrawal, the goods should be returned in accordance with the applicable legal requirements.
The consumer is generally responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to bear that cost.
The goods should be handled only to the extent necessary to establish their nature, characteristics and functioning.
Where the value of goods has been diminished through handling beyond what is necessary to establish their nature, characteristics and functioning, we may account for such diminution where permitted by applicable law.
Nothing in this section limits mandatory statutory rights.
14. Faulty, Damaged or Incorrect Goods
If a product arrives damaged, faulty or materially different from the product ordered, the customer should contact us by email at:
Customers may provide photographs or other relevant information showing the condition of the product and the issue identified.
For a product that arrives damaged, we may be able to resolve the matter using photographs and order information without requiring the customer to return the damaged item.
Depending on the circumstances, the resolution may include:
- A replacement product; or
- A refund of the affected order or product.
Where applicable statutory rights provide additional remedies for defective or non-conforming goods, those rights remain available to the consumer.
15. Damaged Goods — Evidence
Where a product has arrived visibly damaged, photographs can assist us in reviewing the condition of the product and determining the appropriate resolution.
Customers should provide:
- Order number
- Customer name
- Email address used for the order
- Photographs showing the affected product
- A brief description of the issue
We may request additional information where reasonably necessary to assess the matter.
A customer will not be required to return a damaged product where we determine that photographs and the available order information are sufficient to resolve the matter.
16. Refund Processing
Once a refund has been approved, we will initiate the applicable refund through the payment method associated with the original order.
The time required for the refunded amount to appear in the customer’s account may depend on the relevant financial institution and payment processing arrangements.
Refunds will be handled in accordance with the applicable refund terms and mandatory legal requirements.
17. Consumer Statutory Rights
Nothing in these Terms & Conditions excludes, restricts or replaces any mandatory statutory rights that cannot lawfully be excluded or restricted.
Where applicable European consumer protection legislation provides a consumer with rights relating to withdrawal, conformity of goods, defective goods, delivery or refunds, those rights remain applicable.
18. Cancellation Before Dispatch
If a customer wishes to cancel an order before dispatch, the customer should contact us as soon as possible at:
We will review the status of the order and, where cancellation remains possible, process the request accordingly.
If the order has already entered the dispatch process, the applicable cancellation or withdrawal procedure will depend on the circumstances and applicable law.
19. Customer Communications
We may use the email address supplied by the customer to provide communications relating to an order, including order confirmations, delivery tracking information, delivery updates, refund information and customer service responses.
Customers should ensure that the email address supplied during checkout remains accessible during the relevant order period.
20. Website Use
Customers may use www.deskstoragepro.com for lawful purposes and in accordance with these Terms & Conditions.
Customers must not knowingly use the website in a manner that interferes with its normal operation or attempts to obtain access to information or functions that are not intended to be available to them.
21. Limitation of Liability
Nothing in these Terms & Conditions limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
Subject to mandatory legal requirements, we will be responsible for losses that are reasonably foreseeable and directly connected with our breach of applicable contractual obligations.
We are not responsible for losses that are not reasonably foreseeable or that arise from circumstances outside the scope of our contractual obligations, to the extent permitted by applicable law.
Nothing in these Terms & Conditions affects mandatory consumer rights.
22. Changes to These Terms
We may update these Terms & Conditions when necessary to reflect changes to our products, website operations or applicable legal requirements.
The version applicable to an order will be the version in force at the time the order is placed, unless a later change is required by law to apply to that order.
The current version will be made available on www.deskstoragepro.com.
23. Governing Law and Mandatory Rights
These Terms & Conditions are governed by the applicable laws of Singapore in relation to matters properly subject to Singapore law.
Where a consumer is located in a European jurisdiction and mandatory consumer protection legislation grants rights that cannot be contractually excluded, those mandatory rights remain applicable.
Nothing in these Terms & Conditions prevents a consumer from exercising any mandatory rights or remedies available under the laws applicable to the consumer.