1. What is deskstoragepro?
deskstoragepro is a retail brand operated by BOOKLAND GREEN CONSULTANCY PTE. LTD., a company registered in Singapore.
We offer desktop storage products, including acrylic desktop storage boxes, pen holders and related items for everyday desk organisation.
2. Who operates deskstoragepro?
The website www.deskstoragepro.com is operated by:
BOOKLAND GREEN CONSULTANCY PTE. LTD.
Registration Number: 202322253N
Brand: deskstoragepro
Address:
48 Toh Guan Road East, #09-155
Enterprise Hub
Singapore 608586
Email: enquiry@deskstoragepro.com
Telephone: +65 91816323
3. Where can I place an order?
We currently accept orders for eligible European destinations available during the checkout process.
The available destination will be displayed during the purchasing process before an order is completed.
4. What payment methods are accepted?
We accept several commonly used payment methods through the checkout page.
Available payment methods may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other supported electronic wallet payment methods displayed at checkout
The payment options available to you will be shown during checkout according to the applicable transaction and device.
5. When will my order be processed?
Orders are processed after the order information and payment have been received.
We review the order details before arranging dispatch. Customers should ensure that their contact and delivery information is accurate when completing the order.
6. How long does delivery take?
The standard delivery timeframe is 6–10 business days from dispatch for eligible European destinations.
Delivery may involve recognised carriers such as DHL, FedEx and UPS, including applicable Priority services.
The stated timeframe covers the normal movement of an order through the carrier network and local delivery process.
7. Will I receive tracking information?
Yes. Where tracking information is available, tracking updates will be sent to the email address provided when the order was placed.
Depending on the carrier, notifications may be issued at key stages such as:
- Order dispatch
- Arrival at a carrier facility
- Movement through the delivery network
- Arrival at the local delivery area
- Local delivery
- Final delivery status
Customers should check the email address associated with their order for applicable tracking messages.
8. What happens if my order takes longer than 6–10 business days?
If an order remains undelivered beyond the standard 6–10 business day delivery period, we will review the shipment information and may open an enquiry with the relevant carrier.
After reviewing the available information and circumstances of the shipment, we may resolve the matter by providing either:
- A full refund; or
- A replacement shipment.
The appropriate resolution will be determined according to the circumstances of the individual order.
9. What happens if my order is damaged during delivery?
If your product arrives damaged, please contact us at:
Please include your order number and photographs showing the condition of the affected product.
Where photographs and order information are sufficient to assess the issue, you will not normally be required to return the damaged item.
Depending on the circumstances, we may provide a replacement or refund for the affected product or order.
10. What if I receive the wrong product?
If you receive a product that does not correspond with your order, please contact us at enquiry@deskstoragepro.com.
Please provide your order number and relevant photographs or other information that allows us to review the issue.
We will assess the matter and arrange an appropriate resolution, which may include a replacement or refund where applicable.
11. Do European customers have a 14-day Right of Withdrawal?
Where the statutory 14-day Right of Withdrawal applies, European consumers may withdraw from an eligible distance contract without giving a reason within 14 days from the date on which the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
To exercise this right, please contact:
Your message should clearly state that you wish to withdraw from the relevant purchase and should include sufficient information to identify the order.
12. Do I need to provide a reason when exercising the Right of Withdrawal?
No. Where the statutory 14-day Right of Withdrawal applies, the consumer does not need to provide a reason for exercising the withdrawal right.
The withdrawal request should be submitted within the applicable 14-day period.
13. How do I request a return?
If you wish to exercise the applicable Right of Withdrawal, contact us by email at:
Please provide:
- Order number
- Name used for the order
- Email address used for the order
- A clear statement that you wish to withdraw from the purchase
We will provide the relevant return instructions where a physical return is required.
14. Who pays for the return?
For a statutory withdrawal, the consumer is generally responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires otherwise.
This does not affect statutory remedies relating to goods that are faulty, damaged or not in conformity with the purchase.
15. Can I return a damaged product under the normal return process?
A damaged product should be reported to us as soon as reasonably possible at enquiry@deskstoragepro.com.
Please provide photographs showing the condition of the product.
Where the issue can be assessed from the photographs and order information, we may resolve the matter without requiring the damaged item to be returned. Depending on the circumstances, this may result in a replacement or refund.
16. How are refunds handled?
Once a refund has been approved, the applicable amount will be processed using the payment method associated with the original order.
The time required for the refunded amount to appear in the customer’s account may vary according to the relevant financial institution.
Where a consumer exercises a statutory Right of Withdrawal, refunds will be handled in accordance with the applicable legal requirements.
17. Will the original delivery charge be refunded after withdrawal?
Where the statutory Right of Withdrawal applies, the applicable refund will include the standard delivery charge paid for the order, subject to the applicable legal requirements.
Where a customer selected a more expensive delivery option than the least expensive standard option available, the additional amount may be excluded from the refund where permitted by applicable law.
18. Can I cancel an order before dispatch?
If you wish to cancel an order before dispatch, please contact us as soon as possible at:
We will review the order status and determine whether cancellation can still be processed before dispatch.
If the order has already been dispatched, the applicable withdrawal or return procedure will apply.
19. What should I do if I have a question about my order?
Please contact us by email at:
For order-related enquiries, including your order number, name and the email address used for the purchase will help us locate the relevant order information.