This Payment Security Policy applies to payments made through www.deskstoragepro.com, operated by the individual responsible for managing and operating deskstoragepro.
We are committed to providing a secure and reliable payment experience and to protecting payment-related information during the purchasing process.
1. Website and Payment Information
Trading Name: deskstoragepro
Website: www.deskstoragepro.com
Billing Descriptor: www.deskstoragepro.com
Email: enquiry@deskstoragepro.com
Telephone: +65 91816323
Operating Address:
48 Toh Guan Road East, #09-155
Enterprise Hub
Singapore 608586
The billing descriptor www.deskstoragepro.com may appear on a customer’s payment statement to identify the transaction associated with the website.
2. Payment Processing
Payments made through www.deskstoragepro.com are processed by Stripe.
Stripe acts as our payment processor and provides payment processing and related payment security services.
Customers do not need to create or sign in to a Stripe account in order to complete a payment through our website. The available payment process is presented during checkout.
Stripe may carry out payment-related risk assessments and monitor transactions for unusual or potentially unauthorised activity as part of its payment processing services.
3. Accepted Payment Methods
Depending on the transaction and the payment options available at checkout, customers may pay using:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other supported electronic wallet payment methods displayed during checkout
The payment options available for a particular transaction are shown during the checkout process.
4. Payment Information
When a customer completes a payment, the payment information required to process the transaction is handled through the applicable payment processing process provided by Stripe.
Customers should enter accurate payment information when completing an order.
Customers should not provide payment card numbers, security codes, passwords or other sensitive payment credentials to us through ordinary email, telephone calls or customer service communications.
5. Payment Security
Payment transactions are processed through the applicable secure payment infrastructure provided by Stripe.
We do not request customers to send complete payment card details by email or telephone.
Customers should use only the official checkout process available through www.deskstoragepro.com when submitting payment information.
If a customer notices an unusual payment request or communication that appears to come from deskstoragepro, the customer should contact us using the official contact details listed on this website before providing any payment information.
6. Payment Confirmation
After a payment has been successfully completed, the order proceeds through our normal order-handling process.
Payment confirmation may be communicated through the website or by email using the contact information supplied during checkout.
Customers should retain their order confirmation and related payment information for their records.
7. Payment and Customer Data
We process customer information in accordance with applicable data protection requirements in Singapore and, where applicable, European data protection legislation.
Information relating to payments may be processed for purposes including:
- Processing the requested transaction
- Confirming payment status
- Maintaining transaction records
- Responding to payment-related enquiries
- Managing customer orders
- Meeting applicable legal and accounting requirements
- Detecting and preventing potentially unauthorised or fraudulent transactions
Payment-related information is handled only for relevant transaction, operational and legal purposes.
8. Cookies and Website Preferences
www.deskstoragepro.com uses a cookie consent mechanism to manage the use of cookies.
Non-essential cookies are used only after the customer has selected “Accept” on the cookie banner, where consent is required under applicable law.
Essential cookies may be used where necessary for the operation of the website and the purchasing process.
Further information about the collection and use of personal data is provided in our Privacy Policy.
9. Privacy and Data Protection
We process personal data in accordance with applicable Singapore data protection requirements and applicable European data protection legislation.
Our Privacy Policy explains how personal data is collected, used, retained and handled in connection with www.deskstoragepro.com.
Customers may contact us if they have questions concerning payment-related personal data or our privacy practices.
10. Fraud Prevention and Unauthorised Transactions
Payment transactions may be subject to automated security checks and fraud-prevention measures provided by the applicable payment processor.
If a transaction is identified as potentially unauthorised, suspicious or otherwise requiring additional verification, the payment may be declined, delayed or subject to further review.
If a customer believes that an unauthorised transaction has been made using their payment method, they should contact their payment provider or financial institution as soon as possible and contact us regarding the relevant order.
11. Customer Enquiries
For questions relating to payments, payment confirmation or other payment matters, please contact:
Email: enquiry@deskstoragepro.com
Telephone: +65 91816323
Customers may leave an email message at any time.
We aim to respond to payment-related enquiries within 24 hours.